Terms & Conditions

By making a booking, you acknowledge that you have read, understood and fully accept Flip's NZ Ltd (Flip's) Terms and Conditions as detailed below:

DISCLOSURE & LIABILITY

You are the legal owner of your dog. Your dog’s vaccinations are up to date and your dog is properly licensed.

You have disclosed any significant behavioural issues, medical conditions and allergies of your dog to Flip’s.

If any accident, injury or medical problems develop while your dog is in the care of Flip’s, you authorise Flip’s to do whatever they deem necessary for the wellbeing of your dog. You agree to assume full responsibility for any and all costs incurred.

You understand that there are risks involved in training your dog and you accept that Flip’s is not liable for any injuries, illnesses or damages (of any kind) to your dog or any third party (human or animal) resulting while your dog is in Flip’s care unless caused by our negligence.

SERVICES & FEES

Home Consultations

For Consultations, the $350 Fee is payable on booking to confirm the appointment.

For Training Programs, fees are payable in advance (see below).

Accelerated Training Program

The Program is payable in one instalment of $6,700 (including the $300 up-front payment discount), or the program is payable in two equal instalments. $3,500 payable upon booking, and the final $3,500 payable two weeks prior to your first training session.

Late payment may result in the postponement of your Program date. 

Leadership Training Program

The Program is payable in one instalment of $4000 or in two equal instalments. $2,000 payable upon booking, $2,000 payable two weeks prior to your first training session.

Late payment may result in the postponement of your Program date. 

Pre-Training Program

The Program cost of $2,100 is payable in full upon booking.

Late payment may result in the postponement of your Program date. 

CANCELLATION POLICY

Program Cancellation Policy

For cancellations up to two weeks prior to training commencing a full refund less $350 admin fee will be given.

Cancellations within two weeks of training commencing will receive no refund.

Home Consultations

For Home Consultations, a minimum of 48-hours notice is required to reschedule. Less than 48-hours notice, the Home Consultation will be charged as completed.

For Programs and Training Sessions, a minimum of 48-hours notice is required to reschedule any session. With less than 48-hours notice, the session with be considered completed. 

If you are not available for any session Flip will still train your dog to keep up training momentum. 

Rescheduled Home Consultations and Training Sessions must take place within three months of the original booking or will be deemed completed. 

You agree that in providing the training to your dog, Flip’s is not liable for any loss or damage suffered to any property unless this is caused by our negligence.